The client experience

We follow a six-stage process for delivering our financial planning recommendations in order to help you achieve your goals.

Establishing and defining the client-planner relationship

We will clearly explain and document the services to be provided to you and define our respective responsibilities. We will explain fully how we will be paid and by whom. At the outset, we will agree on how long the professional relationship should last and on how decisions will be made.

Gathering client data, including goals

We will ask for information about your financial situation so that we can mutually define your personal and financial goals, understand your time frame for results and discuss, if relevant, how you feel about risk. We will gather all the necessary documents before giving you the advice you need.

Analysing and evaluating your financial status

We will analyse your information to assess your current situation and determine what you must do to meet your goals. Depending on what services you have asked for, this could include analysing your assets, liabilities and cash flow, current insurance coverage, investments or tax strategies.

Developing and presenting financial planning recommendations and/or alternatives

We will offer financial planning recommendations that address your goals, based on the information you provide. We will also go over the recommendations with you to help you understand them so you can make informed decisions. We will also listen to your concerns and revise any recommendations as appropriate.

Implementing the financial planning recommendations

We will then agree on how the recommendations will be carried out. We can either carry out the recommendations for you or serve as your “coach,” coordinating the whole process with you and your other advisers, such as your accountant and/or solicitor.

Monitoring the financial planning recommendations

We will agree on who will monitor your progress towards your goals. If you put us in charge of the process, we will report to you periodically to review your situation and adjust the recommendations, if needed, as your life changes.